You are Here: FAQ ->eShop 2.0->eShop Set up->Settings->Protx Credit Card Clearing->Article #4


How do I do refunds in my eShop?


Professional eShop 
This article applies to 1&1 Professional & Developer eShops.


N.B. This will only work on the Professional and Developer packages when you are using the Protx Credit Card clearing system.


Flash Movie
How to Refund an order made with
the Protx Payment Method


To action a refund for a customer through your eShop you will need to login to the eShop administration panel. Once logged in you will need to click on the 'Orders' tab found along the top of the screen.


Once you have clicked then Orders tab you will see all orders that have been placed on your eShop, you can match the Order Number with the order that you want to refund.



To get all the details about that order up you need to click on the details button



This will bring up a screen that looks like this



Now that you are in the specific order that need to be re-funded look on the left hand side of the screen, from the options pick 'Refund'.

When you click on the “Refund” a small box will pop up and you will be asked the amount that you want to refund and the reason for the refund.



Once you have edited these details click the 'Next' button. The next details that will appear just show a summary of what you have asked to be refunded.



Here you have the option to go back and modify the refund or to continue. To carry on with the refund click 'Ok'.



The refund is complete you will get a couple of codes that you should make a not of for your own records, then click close.


Print Article
How useful was this article?
(From 5 = Very Useful to 1 = Not Very Useful at all):
1 2 3 4 5


 © 2007 1&1 Internet Ltd - About 1&1 Internet