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WebHosting 5.0 This article is for 1&1 Linux WebHosting only.


What do I do if my server is unavailable



To check whether your server is (un)reachable please do the following:

The ping command



Enter the following into either a "MS DOS Command prompt" or on the shell of a Unix
based system:

C:\ or user@machine:~ > ping 217.123.12.12

Instead of 217.123.12.12 use the IP from your Control Panel.

If everything is okay and you haven't blocked pings on the firewall you should see something like this:


C:\ or user@machine:~ > ping 217.123.12.12
PING 217.123.12.12 (217.123.12.12): 56 data bytes
64 bytes from 217.123.12.12: icmp_seq=0 ttl=252 time=0.964 ms
64 bytes from 217.123.12.12: icmp_seq=1 ttl=252 time=0.660 ms
64 bytes from 217.123.12.12: icmp_seq=2 ttl=252 time=0.604 ms
--- 217.123.12.12 ping statistics ---
3 packets transmitted, 3 packets received, 0% packet loss
round-trip min/avg/max = 0.604/0.742/0.964 ms


If your server does not react, 100% packet loss will be displayed.

If this is the case you can use our Recovery Tool which will enable you to restore your machine in most cases.

If this fails as well please contact our support either via phone at 0845 602 3761 or via e-mail at rootserver@oneandone.co.uk. Please send the e-mail with REBOOT as subject and include your customer number and a short error description in the mail.


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