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Error 0x800CCC7D


Symptom


You may get the error message 'The server does not support a SSL connection. Account; pop.1and1.co.uk Server auth.smtp.1and1.co.uk.' Protocol SMTP, server response '250 HELP' Port; 25, Secure (SSL) Yes, Server Error 250, error number 0x800CCC7D.'

Solution


This problem happens because your version of Outlook Express is set up to use Secure Socket Layer (SSL), which 1and1 does not use.
To fix this problem, open Outlook Express, and click:
* Tools
* Accounts
* Then click on your 1and1 Mail Account and click Properties
* Then click Advanced
* On this screen remove the checks from the boxes This server requires a secure connection for both Outgoing mail (SMTP) and Incoming mail (POP3).


You will then be able to collect your mail.


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